Return & Refund Policy

At Horizon Container Store 24, we aim to ensure your complete satisfaction. If for any reason you are not happy with your purchase, you may return it in accordance with EU consumer law and our return policy below.

1. Return Period

• You have the right to return most items within 14 calendar days of delivery.

• This right applies to consumers purchasing for personal use. Business-to-business (B2B) orders are excluded unless agreed otherwise.

2. How to Start a Return

To initiate a return, please contact us within 14 days of delivery:

📍 Horizon Container Store 24
Bahnhofstraße 36c, 18510 Zarrendorf, Germany
📧 Email: sales@horizoncontainerstore24.com
📞 Phone: +49 1521 6394972

Once we receive your request, we will provide detailed instructions for returning the item.

3. Return Conditions

• The product must be returned in the same condition as delivered.

• Items must not be damaged, altered, or modified.

• Customised or converted containers (e.g. with windows, doors, insulation, paint, or fittings) cannot be returned.

4. Return Shipping Costs

• Customers are responsible for the cost of return shipping, including any loading/unloading or crane charges.

• We recommend using a transport method that provides tracking and insurance, as the goods remain your responsibility until received by us.

5. Refunds

• Once we receive and inspect the returned goods, we will process your refund.

• Refunds will be made within 14 days using the same payment method used for purchase, unless another arrangement has been agreed.

• Delivery costs will be refunded only at the standard shipping rate. Any additional delivery services you selected (e.g., express or special delivery) are non-refundable.

6. Damaged or Faulty Items

If your order arrives damaged or not as described (e.g., not wind- and water-tight when advertised as such), please contact us immediately. We will arrange inspection and provide a suitable solution such as repair, replacement, or refund.

7. Non-Returnable Items

The following items are excluded from returns:

• Customised or modified containers.

• Used containers sold “as-is,” where condition (e.g., rust, dents, markings) is part of the product description.

• Business purchases (B2B orders).