Privacy Policy

At Horizon Container Store 24, we are committed to protecting your privacy and handling your personal information in compliance with the General Data Protection Regulation (GDPR) and applicable German and EU data protection laws.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect two types of information from you:

a. Personally Identifiable Information (PII)

This is information you voluntarily provide to us, such as when you:

Complete online forms or contact us by email/phone.
Place an order or request a quotation.
Submit applications (e.g., job applications or service requests).

The information may include:

Your name, address, shipping address, email, and phone number.
Payment details (processed securely via third-party payment gateways).
Any other information you choose to provide.

We will never collect sensitive personal data without your explicit consent.

b. Non-Personally Identifiable Information

This includes technical information collected automatically, such as:

IP addresses (used for site administration and statistics).
Cookies (to improve website performance and understand visitor behaviour). Cookies do not reveal personal identities.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders.
Respond to your enquiries and provide customer support.
Improve our website, services, and customer experience.
Send you updates about our products and services (only if you have opted in).

We ensure that the information we hold is accurate and up to date. You can request corrections or deletions at any time.

3. Information Sharing

We do not sell or share your information with third parties, except:

With your explicit consent.
When required by law or in response to valid legal requests.
With trusted service providers (e.g., payment processors, couriers) who help us deliver our services, under strict confidentiality agreements.

4. Data Security

We take data protection seriously and implement appropriate technical and organisational measures to protect your information against loss, misuse, or unauthorised access.

All payment transactions are processed securely through approved payment gateways. Your full credit/debit card details are not stored by us.

5. Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you.
Request corrections or updates.
Request deletion of your data (“right to be forgotten”).
Restrict or object to the processing of your data.
Request a copy of your data in a portable format.

To exercise these rights, please contact us.

6. Cookies

Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, but some website functions may not work correctly without them.